A results-driven professional with a strong foundation in customer service—particularly within the pharmaceutical and call center sectors—demonstrating exceptional communication, interpersonal, and coaching skills. Adept at managing high-pressure environments while consistently meeting targets and deadlines. Possesses advanced proficiency in MS Office, reporting, and Learning Management Systems (LMS), with a solid track record in training design, documentation, and project execution. Known for a detail-oriented, methodical approach, strong analytical thinking, and the ability to influence and collaborate across cross-functional teams. Highly disciplined, flexible, and skilled in multitasking, time management, and delivering impactful results in dynamic work settings.

• Strong communication skills (verbal and written)
• Proven ability to work under pressure and meet targets
• Mandatory background in customer service (preferably in the pharmaceutical sector)
• Proficiency in MS Office and strong reporting skills
• Excellent interpersonal and coaching skills
• Effective time management, discipline, and teamwork
• Ability to multitask and manage flexible working hours
• Detail-oriented with a methodical approach and ability to meet deadlines
• Strong understanding of Learning Management Systems (LMS)
• Solid grasp of call center and pharma operations
• Strong analytical and problem-solving capabilities
• Ability to independently manage projects and deliver within tight deadlines
• Skilled in documentation, training design, and content specification
• Strong influencing and engagement abilities across teams

• Qualification: Pharm D
• Experience: Pharma / Contact Center Supervisory Experience
• Gender: No Specification
• Shift: Flexible
• Reporting To: Lead Supervisor