A results-driven professional with a strong foundation in customer service—particularly within the pharmaceutical and call center sectors—demonstrating exceptional communication, interpersonal, and coaching skills. Adept at managing high-pressure environments while consistently meeting targets and deadlines. Possesses advanced proficiency in MS Office, reporting, and Learning Management Systems (LMS), with a solid track record in training design, documentation, and project execution. Known for a detail-oriented, methodical approach, strong analytical thinking, and the ability to influence and collaborate across cross-functional teams. Highly disciplined, flexible, and skilled in multitasking, time management, and delivering impactful results in dynamic work settings.
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